Skip to content
SEHG
SEHG-WPE-4628business

Customer Service

Workplace Essentials course: Customer Service.

$59
4 planned contact hoursSelf-paced
Delivery Format

Florida voucher-funded enrollment opens once our CIE institution registration is complete; self-pay remains available where shown. Virginia funding is available for eligible enrollments. Funding references are informational, not a guarantee of eligibility.

Certificate of completion. No academic credit. Not a license or professional credential.

Workshop & Train-the-Trainer Facilitator Kit

A downloadable kit for running this workshop yourself — $49, includes a 12-month facilitation license. Buy it alone or as a Combo with the virtual course.

Download Kit Preview (PDF)

Course Overview

Workplace Essentials course covering customer service. Self-paced lessons with applied exercises.

What you'll learn

  • Identify different types of customers and their needs in a customer service context.
  • Demonstrate effective communication techniques for handling customer complaints.
  • Apply strategies for improving customer satisfaction and generating return business.
  • Explain the importance of professional appearance and demeanor in customer service roles.
  • Recognize the value of follow-up communication in enhancing customer relationships.

Curriculum

1

Introduction

2

Module 2

3

Module 3

4

Module 4

5

Module 5

6

Module 6

7

Module 7

8

Module 8

9

Module 9

10

Module 10

11

Module 11

Classroom Preview